We are cashless so you need to bring a bank card to settle your bill. We accept cards including American Express as well as Apple Pay, Google Pay & Android Pay.
Your table will be held for 20 minutes. After this time, your table may be charged a cancellation fee and given away. If you are late for your reservation, this may be taken off your total booking time.
We will always try to accommodate seated bookings on as few tables as possible, but we may need to split your party across multiple tables. We will always try to seat your party as close together, however, this cannot always be guaranteed.
For drinks bookings you will be assigned a table with a mixture of seated and standing space, we can not guarantee seats for all members of the party.
For outside bookings we are unable to guarantee a table inside in the event of bad weather.
Larger groups may be required to pre-order and or dine from set menus. Please speak to our events team for details.
Our venues are also available for private hire, meaning some spaces may be out of use to the public during your visit.
We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.
On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.
Should you have a private hire with one of our venues, furniture remove fees may apply
Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.
For bookings up to 11 guests, please allow 48 hours should you wish to cancel your booking. No-shows or cancellations with less than 48 hours’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For bookings of 12-20 guests, please allow 7 days should you wish to cancel your booking. No-shows or cancellations with less than 7 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For bookings of 20+ guests, please allow 14 days should you wish to cancel your booking. No-shows or cancellations with less than 14 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For all Winter Igloo bookings, please allow 7 days’ notice if you wish to cancel. No-shows or cancellations with less than 7 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For all private hire, semi-private hire, weddings, and contracted events, you will find your cancellation policy in your contract agreement.
The Christmas period runs from the 2nd week in November until the end of December. During this period, the cancellation policy will be as follows:
For bookings up to 20 guests, please allow 7 days should you wish to cancel your booking. No-shows or cancellations with less than 7 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For bookings of 20+ guests, please allow 14 days should you wish to cancel your booking. No-shows or cancellations with less than 14 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For all private hire, semi-private hire, weddings, and contracted events, you will find your cancellation policy in your contract agreement.